Proverbially is operated by Konscious Love LLC, a Texas limited liability company. This policy covers paid proverb packs.
Email konsciouslovellc@gmail.com and include:
That’s enough for us to find the purchase. We aim to reply within a few business days. Once approved, the refund is issued through Stripe to your original payment method — how quickly it appears on your statement is up to your bank, typically 5–10 business days.
We refund duplicate charges in full, always, regardless of the 14-day window. It shouldn’t happen — the app blocks buying a pack you already own — but it is still possible if you bought the same pack while signed out under a different email address. If the app detects it, it will tell you so at checkout. Either way, email us and we’ll put it right.
We may remove access to a refunded pack from your account. In practice we often don’t bother for a single pack, but we reserve the right to, and we may do so if we see repeated buy-and-refund activity on the same account.
If something looks wrong on your statement, email us first. A chargeback costs us considerably more than the price of the pack, and we will almost certainly just refund you if you ask. Charges from us appear on your statement as PROVERBIALLY.